Beyond Go-Live: How Tonic Technologies Supports Councils After Ci to CiA Upgrades
For UK councils, moving from Ci to CiA is more than a technical upgrade, it’s a step toward long-term resilience, compliance, and improved citizen services. The cloud platform brings clear advantages:
Cloud-based access for staff working remotely or across multiple sites.
Enhanced security and compliance, meeting GDPR and UK public sector standards.
A modern interface that reduces training time and improves adoption.
Regular updates and innovation, avoiding the risks of unsupported software.
But the real challenge begins after go-live. Without the right ongoing support, councils risk disruption, budget creep, and systems that fail to deliver their full potential.
Common Post-Go-Live Challenges
Even with a successful implementation, councils often encounter issues such as:
Residual data inconsistencies undermining reporting.
Legacy customisations no longer fit for purpose.
Integrations that need refining or rebuilding.
Staff resistance and slow adoption across departments.
Underutilised functionality, leaving value on the table.
Left unchecked, these challenges can erode confidence in the system and undo the benefits of modernisation.
Tonic Technologies’ Post-Go-Live Partnership
At Tonic Technologies, we specialise in helping councils move beyond implementation and unlock long-term value from CiA. Our consultants provide hands-on support in the areas that matter most after launch:
System optimisation – fine-tuning workflows, reports, and dashboards to meet evolving council needs.
Customisation review – streamlining unnecessary modifications and ensuring essential functions work seamlessly.
Integration management – keeping third-party systems connected and aligned with CiA standards.
Continuous data improvement – cleansing and maintaining high-quality information to support better decision-making.
Staff engagement and training – ensuring teams adopt new features and feel confident using them.
Building Resilient Digital Foundations
The shift to CiA is an opportunity to modernise but the benefits don’t appear automatically at go-live. They are realised through careful management, continuous optimisation, and a people-first approach.
That’s why many councils choose Tonic Technologies as their long-term partner. We help them not just implement CiA, but embed it into everyday operations, ensuring the system evolves alongside council priorities and citizen needs
If your council has recently moved to CiA, or is planning an upgrade, talk to Tonic Technologies. We’ll ensure your investment continues to deliver value long after go-live.